Idk what to do

Hello guys, I am still in shock right now, but basically everything was going well until the Uber eats driver delivered my food. He took a picture of my order and he took it back to his car and we have it on camera we called him back and he was asking about the order and stuff then when we told him that we caught him on camera stealing the food he suddenly said that he doesn’t know how to speak English and to just text him we tried contacting him again after that, and he never answered. Uber Eats won’t give us a refund for it, even if we spoke to customer service. This ruined it for me😭😭